Privacy Policy for Online Physiotherapy Appointments
Effective Date: 20/06/2025
Adolescent Insight is committed to protecting your privacy and ensuring your personal and health information is handled safely and in accordance with Australian privacy laws.
This policy outlines how we collect, use, store, and protect your information when you participate in online physiotherapy appointments.
1. What Information We Collect
When you book and attend an online physiotherapy appointment, we may collect:
- Personal details: name, date of birth, contact information
- Health information: medical history, presenting concerns, clinical notes, referrals, and treatment plans
- Payment details (when relevant): billing name, method of payment
- Technology-related data: information necessary for telehealth services (e.g., your IP address or device type)
2. How We Collect Your Information
We collect information:
- Directly from you via online booking forms, consent forms, telehealth sessions, and email communication
- From third parties (e.g., referring practitioners or other healthcare providers) with your consent
3. How We Use Your Information
Your information is used to:
- Deliver safe, effective physiotherapy care
- Communicate with you regarding appointments or treatment
- Coordinate care with other health professionals (with your consent)
- Maintain accurate clinical records, as required by law
- Process payments and invoices
- Improve our service delivery through internal analysis (de-identified data only)
4. Telehealth and Video Consultations
All telehealth consultations are conducted using secure, encrypted video platforms to protect your privacy. We do not record sessions without your written consent. Please ensure you attend from a private space to maintain confidentiality on your end.
5. Storage and Security of Your Information
We take all reasonable steps to keep your personal and health information secure, including:
- Using encrypted, password-protected systems
- Storing digital files in secure, Australian-based servers compliant with health data standards
- Limiting access to authorised personnel only
6. Disclosure of Information
We will not disclose your information without your consent, except:
- When legally required (e.g., court order or mandatory reporting)
- To protect your life, health, or safety, or that of others, in an emergency
- To your referring health provider or GP, where clinically relevant and with your permission
7. Access and Corrections
You have the right to access or request corrections to your personal and health information. To do so, please contact us in writing. We aim to respond within 30 days.
8. Complaints
If you believe your privacy has been breached, please contact us directly so we can investigate and resolve the issue. You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
9. Contact Us
Adolescent Insight
Email: info@adolescentinsight.com